{"id":30666,"date":"2021-09-24T10:42:45","date_gmt":"2021-09-24T08:42:45","guid":{"rendered":"https:\/\/www.sms77.io\/docs\/third-party-solutions\/zoho-crm\/"},"modified":"2021-12-10T11:00:37","modified_gmt":"2021-12-10T10:00:37","slug":"zoho-crm","status":"publish","type":"docs","link":"https:\/\/www.seven.io\/en\/docs\/third-party-solutions\/zoho-crm\/","title":{"rendered":"Zoho CRM"},"content":{"rendered":"<h2>Sending SMS in Zoho CRM<\/h2>\n<p>In this documentation we explain in a step-by-step guide how to send SMS from Zoho CRM via sms77. The setup does not require any programming knowledge and takes only a few minutes.<\/p>\n<h3>Step 1: Create a workflow rule<\/h3>\n<p>The first thing we need to do is create a new workflow rule. A workflow is a sequence of actions after a pre-determined event has been triggered. After logging into Zoho CRM, we navigate to <i>Settings -&gt; Automation -&gt; Workflow Rule<\/i>. By clicking on the blue button labeled <b>Create Rule<\/b>, the screen shown here will open:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30607 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-600x484.png\" alt=\"\" width=\"600\" height=\"484\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-600x484.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-300x242.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-1024x825.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-350x282.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-250x202.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-768x619.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-400x322.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-496x400.png 496w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-200x161.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln-500x403.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/0.-Workflow-Regeln.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3>Step 2: Describe a workflow rule<\/h3>\n<p>Zoho CRM offers a variety of different modules, depending on the license used and\/or assigned user rights. All modules trigger events, after which we can send SMS. In this example, we will limit ourselves to sending when contacts are created. However, sending on other events is very similar. If you are unsure we are there for you anytime via <a href=\"mailto:support@sms77.io\">mail<\/a>.<\/p>\n<h4>Module<\/h4>\n<p>The following modules are available as of today, September the 24th of 2021:<\/p>\n<ul>\n<li>Leads<\/li>\n<li>Contacts<\/li>\n<li>Customers<\/li>\n<li>Terminations<\/li>\n<li>Tasks<\/li>\n<li>Meetings<\/li>\n<li>Calls<\/li>\n<li>Products<\/li>\n<li>Offers<\/li>\n<li>Orders<\/li>\n<li>Bookings<\/li>\n<li>Invoices<\/li>\n<li>Campaigns<\/li>\n<li>Vendors<\/li>\n<li>Price Books<\/li>\n<li>Feedback<\/li>\n<li>Solutions<\/li>\n<li>Visits<\/li>\n<li>E-Mails<\/li>\n<\/ul>\n<h4>Rule name<\/h4>\n<p>We give the rule a descriptive name. This is mainly for assignment purposes. It is especially helpful when we have several rules.<\/p>\n<h4>Description<\/h4>\n<p>We describe our rule by entering the actual function of the rule. While this field is not required, it is extremely helpful.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30609 size-us_400_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-400x271.png\" alt=\"\" width=\"400\" height=\"271\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-400x271.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-300x203.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-350x237.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-250x170.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-200x136.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen-500x339.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/1.-Neue-Regel-erstellen.png 525w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<h3>Step 3: Set time for execution of rule<\/h3>\n<p>In this example, we describe execution at module creation. However, a workflow can be executed at many other times as well.<\/p>\n<h4>On entry option<\/h4>\n<p>This selection refers to a module entry. In our case, to the <i>Create<\/i> event of a <i>Contact<\/i> in the <i>Contacts<\/i> module. The following selections are available:<\/p>\n<ul>\n<li>Create<\/li>\n<li>Create or edit<\/li>\n<li>Edit<\/li>\n<li>Delete<\/li>\n<\/ul>\n<h4>To Date\/Time<\/h4>\n<p>The following selections are available for this time-based selection:<\/p>\n<ul>\n<li>Time of creation<\/li>\n<li>Time of change<\/li>\n<li>Last activity time<\/li>\n<\/ul>\n<h4>Score-based<\/h4>\n<p>.<br \/>\nThe following selections are available for score-based selection:<\/p>\n<ul>\n<li>Increased<\/li>\n<li>Decreased<\/li>\n<li>Updated<\/li>\n<\/ul>\n<p>Once we have finalized the condition, the workflow looks something like this:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30611 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-600x306.png\" alt=\"\" width=\"600\" height=\"306\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-600x306.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-300x153.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-1024x522.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-350x179.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-250x128.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-768x392.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-400x204.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-200x102.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1-500x255.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/2.-Worfklow-Schritt-1.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3>Step 4: Activate webhook action<\/h3>\n<p>By clicking on the button labeled <b>Instant Actions<\/b>, a submenu opens with the available action types. In our case, we choose <b>Webhook<\/b>. Clicking on it opens the webhook form shown in the following item.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30613 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-600x281.png\" alt=\"\" width=\"600\" height=\"281\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-600x281.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-300x141.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-1024x480.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-350x164.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-250x117.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-768x360.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-400x187.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-200x94.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2-500x234.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/3.-Worfklow-Schritt-2.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30615 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-600x306.png\" alt=\"\" width=\"600\" height=\"306\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-600x306.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-300x153.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-1024x522.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-350x179.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-250x128.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-768x392.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-400x204.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-200x102.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1-500x255.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/4.-Worfklow-Schritt-3.1.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h4>Name<\/h4>\n<p>We assign a name to clearly describe our action. In this example, we decide to use <i>SMS Dispatch<\/i>.<\/p>\n<h4>Description<\/h4>\n<p>We describe our action. This field is optional, but certainly useful.<\/p>\n<h4>Method<\/h4>\n<p>.<br \/>\nThis field should have the value <b>POST<\/b>.<\/p>\n<h4>URL for notification<\/h4>\n<p>.<br \/>\nIn this field we enter the server address of sms77. The value must be <i>https:\/\/gateway.sms77.io\/api\/sms<\/i>.<\/p>\n<h4>User defined parameters<\/h4>\n<p>Here we define our interface key.<br \/>\nBy clicking on the green plus symbol a new line appears. As <i>parameter name<\/i> we enter <b>X-Api-Key<\/b> and at <i>parameter value<\/i> our API key must be entered. This one can be found in the <a href=\"https:\/\/app.sms77.io\/developer\" rel=\"noopener\">customer area<\/a>.<\/p>\n<h4>Body (main part)<\/h4>\n<p>As <i>type<\/i> we select <b>form<\/b> data.<\/p>\n<h4>Module parameters<\/h4>\n<p>Here we set the receiver number.<br \/>\nWe <i>parameter name<\/i> to <b>to<\/b>.<br \/>\nWe <i>parameter value<\/i> to <b>mobile<\/b>.<\/p>\n<h4>User-defined parameters<\/h4>\n<p>First we set the content of the actual text message.<\/p>\n<p>Set the <i>parameter name<\/i> to <b>text<\/b>.<br \/>\nSet the <i>parameter value<\/i> to a text of your choice<\/p>\n<p>This parameter is optional: if we want to specify a sender ID, we need to add another parameter.<\/p>\n<p>If this is the case, we set the <i>parameter name<\/i> to <b>from<\/b>.<\/p>\n<p>As <i>parameter value<\/i> we set the desired sender ID.<\/p>\n<p>After setting the mentioned values our screen looks similar to this:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30618 size-us_400_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-400x562.png\" alt=\"\" width=\"400\" height=\"562\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-400x562.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-214x300.png 214w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-729x1024.png 729w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-350x492.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-250x351.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-600x843.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-768x1079.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-300x421.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-285x400.png 285w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-200x281.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2-500x702.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/5.-Worfklow-Schritt-3.2.png 952w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>Now, finally, we need to press <b>Save and link<\/b>.<\/p>\n<p>We have now completed our workflow and can press <b>Save<\/b> which gets us back to the previous page.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30620 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-600x484.png\" alt=\"\" width=\"600\" height=\"484\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-600x484.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-300x242.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-1024x825.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-350x282.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-250x202.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-768x619.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-400x322.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-496x400.png 496w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-200x161.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4-500x403.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/6.-Worfklow-Schritt-4.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Finally we want to test the workflow. All we have to for this is to create a contact. If everything worked, this contact will receive an SMS to the stored mobile number.<\/p>\n<h3>Step 5: Test workflow<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-30624 size-us_600_0\" src=\"https:\/\/staging.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-600x484.png\" alt=\"\" width=\"600\" height=\"484\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-600x484.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-300x242.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-1024x825.png 1024w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-350x282.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-250x202.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-768x619.png 768w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-400x322.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-496x400.png 496w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-200x161.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln-500x403.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/7.-Workflow-Regeln.png 1686w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n","protected":false},"featured_media":0,"parent":17826,"menu_order":71,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-30666","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/30666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/comments?post=30666"}],"version-history":[{"count":4,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/30666\/revisions"}],"predecessor-version":[{"id":30670,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/30666\/revisions\/30670"}],"up":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/17826"}],"next":[{"title":"ManageEngine ServiceDesk Plus","link":"https:\/\/www.seven.io\/en\/docs\/third-party-solutions\/manageengine-servicedesk-plus\/","href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/32305"}],"prev":[{"title":"Zen Cart","link":"https:\/\/www.seven.io\/en\/docs\/third-party-solutions\/zen-cart\/","href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/26424"}],"wp:attachment":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media?parent=30666"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/doc_tag?post=30666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}