![\"ServiceDesk](\"https:\/\/staging.seven.io\/wp-content\/uploads\/admin_settings.png\")
<\/p>\nServiceDesk Plus from ManageEngine is a versatile helpdesk software specifically for the IT sector. In many cases, it can be beneficial to notify affected parties via SMS instead of mail. In this article we would like to explain how you can integrate sms77 as SMS gateway into ServiceDesk Plus. The necessary interface is already provided, we just need to add an operator. The workload is about five minutes and can be done even by laymen.<\/p>\n
We start by logging into the software as a technician.
\nNow we have to navigate to the administrator settings. To do this, we click on the cogwheel in the upper toolbar, which is typically located in the upper right corner on desktop PCs.
\nThen we click on the Sms Notification Settings<\/i> menu item, which is assigned to the Service Desk Configuration<\/i> section.<\/p>\n
<\/p>\n
Now we start with the configuration of sms77 as SMS gateway.<\/p>\n
Select Send SMS through SMS Gateway Provider<\/i>.<\/p>\n
Make sure that Custom<\/b> is selected as SMS Provider<\/i>.<\/p>\n
For HTTP Method<\/i>, we select POST<\/b>.<\/p>\n
For URL<\/i> we set the value https:\/\/gateway.sms77.io\/api\/sms<\/b>. The requests for sending SMS will be sent to this address.<\/p>\n
At Request Headers<\/i> we add a key pair with X-Api-Key<\/b> as key<\/i> and your API key<\/a> from sms77 as value<\/i>. This value ensures that you are authorized to access the API.<\/p>\n At Authentication details<\/i> we make sure that None<\/b> is selected.<\/p>\n In the Request Payload<\/i> we define the content of our API request. The cryptic-looking values are placeholders, which are replaced with the text and recipient numbers when composing messages. This becomes immediately clear when testing our API request. In the dropdown menu under Request Payload<\/i> we select application\/json<\/b>. This defines the language of the request.<\/p>\n For Response from provider<\/i> we enter 100<\/b>. This value determines which value the API returns when the SMS is sent successfully.<\/p>\n We also make sure that Send SMS messages using Unicode characters for multi language<\/i> is checked.<\/p>\n Finally, it makes sense that we test the configuration. Clicking on Test<\/i> opens a form for the creation of an SMS. To apply the settings, we click Save to<\/i> submit the completed form to the server.<\/p>\n The setup is now complete and sms77 will be used as SMS gateway in ServiceDesk Plus.<\/p>\n","protected":false},"featured_media":0,"parent":17826,"menu_order":72,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-32305","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/32305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/comments?post=32305"}],"version-history":[{"count":4,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/32305\/revisions"}],"predecessor-version":[{"id":32309,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/32305\/revisions\/32309"}],"up":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/17826"}],"prev":[{"title":"Zoho CRM","link":"https:\/\/www.seven.io\/en\/docs\/third-party-solutions\/zoho-crm\/","href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/docs\/30666"}],"wp:attachment":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media?parent=32305"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/doc_tag?post=32305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe required parameters are text<\/i> for the message content and to<\/i> for the recipient number.
\nThe value then looks like this:<\/p>\n\r\n{\r\n\"text\": \"${{message}}\",\r\n\"to\": \"${{recipients}}\"\r\n}\r\n<\/pre>\n
\nIf you want an individual sender ID, you can add the key “from” with the appropriate value – see the screenshot below. This value will then be used as the sender ID of the SMS, depending on the country.
\nAccording to the API documentation<\/a>, further parameters can be added optionally.<\/p>\n![\"ServiceDesk](\"https:\/\/staging.seven.io\/wp-content\/uploads\/add_provider.png\")
<\/p>\n
\nAt To we<\/i> enter a recipient number to which the SMS should be sent.
\nAt Message<\/i> we define the message text for the test SMS.
\nTo send the test SMS, we click on Send<\/i>.<\/p>\n![\"ServiceDesk](\"https:\/\/staging.seven.io\/wp-content\/uploads\/send_a_test_sms.png\")
<\/p>\n