{"id":84321,"date":"2022-11-08T08:48:52","date_gmt":"2022-11-08T07:48:52","guid":{"rendered":"https:\/\/www.sms77.io\/?page_id=84321"},"modified":"2024-07-02T11:54:23","modified_gmt":"2024-07-02T09:54:23","slug":"freshdesk","status":"publish","type":"page","link":"https:\/\/www.seven.io\/en\/solutions\/integrations\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Freshdesk is a customer service solution designed to improve customer communication and, in particular, support in companies. According to its own information, Freshdesk is used by more than 50,000 companies. Freshdesk itself includes different products and <a href=\"https:\/\/freshdesk.com\/pricing\" target=\"_blank\" rel=\"noopener\">pricing depends on the usage<\/a> and the number of users.\u00a0<\/strong><\/p>\n<p><strong>With many different products, including from the company behind it, Freshworks, numerous use cases are covered, so businesses of all sizes can benefit from omnichannel communications. If you want, you can also integrate our service to be able to send SMS from Freshdesk.<\/strong><\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 no-border\" target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/github.com\/seven-io\/freshdesk\"><span class=\"w-btn-label\">Our SMS plugin for Freshdesk<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-video align_none ratio_16x9 has_iframe\"><div class=\"w-video-h\"><iframe title=\"Youtube video player\" src=\"\/\/www.youtube.com\/embed\/t3GigV1PaJI?autoplay=0&controls=1&origin=https:\/\/www.seven.io\/en\/&loop=0&mute=0\" allowfullscreen=\"1\" loading=\"lazy\"><\/iframe><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"500\" height=\"499\" src=\"https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-500x499.png\" class=\"attachment-us_500_0 size-us_500_0\" alt=\"Send SMS from Freshdesk to delight customers\" loading=\"lazy\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-500x499.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-300x300.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-150x150.png 150w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-350x350.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-600x599.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-250x250.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-400x399.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-401x400.png 401w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3-200x200.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mock_en_v3.png 700w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Send SMS from Freshdesk<\/h3>\n<p>If you want to send SMS from Freshdesk, you can integrate our service in just a few steps. This way, you make sure that your SMS dispatch is GDPR-compliant and you benefit from our flexible, scalable gateway.<\/p>\n<p>Communication via SMS has many advantages: SMS are perceived as a very personal way of communication and therefore strengthen customer loyalty. Moreover, the possibility of being able to receive asynchronous support is desired by many customers today and should be part of every communication strategy.<\/p>\n<p>An SMS doesn&#8217;t attract enough attention for your needs? Send <a href=\"\/en\/products\/voice\/\">text-to-speech messages<\/a> that are delivered as calls and then read out on the phone.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"0\" data-bg-color=\"#f4f4f4\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.2\"  data-is_old_vc=\"\"  data-theme-support=\"disable\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Send SMS<\/h3>\n<\/div><\/div><div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin   \"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-6785\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:25px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#52c0fa;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-envelope-o\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-6785 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\">Send SMS to your contacts, either directly from the contact&#8217;s details page or from a ticket.<\/span><\/div><\/li><\/ul><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Send text-to-speech messages<\/h3>\n<\/div><\/div><div class=\"uavc-list-icon uavc-list-icon-wrapper ult-adjust-bottom-margin   \"><ul class=\"uavc-list\"><li><div class=\"uavc-list-content\" id=\"list-icon-wrap-8860\">\n<div class=\"uavc-list-icon  \" data-animation=\"\" data-animation-delay=\"03\" style=\"margin-right:25px;\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#52c0fa;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-phone\"><\/i>\n<\/div><\/div><\/div>\n<\/div><span  data-ultimate-target='#list-icon-wrap-8860 .uavc-list-desc'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  class=\"uavc-list-desc ult-responsive\" style=\"\">Send a text-to-speech message, also called voice message, to have your SMS delivered as a call. Again, sending from the contact&#8217;s overview page and from a ticket is possible.<\/span><\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"400\" height=\"267\" src=\"https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-400x267.png\" class=\"attachment-us_400_0 size-us_400_0\" alt=\"Wenn Sie SMS aus Freshdesk versenden erreichen Sie Kunden dort, wo sie gerade sind\" loading=\"lazy\" srcset=\"https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-400x267.png 400w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-300x200.png 300w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-350x234.png 350w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-250x167.png 250w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-600x400.png 600w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-200x133.png 200w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood-500x334.png 500w, https:\/\/www.seven.io\/wp-content\/uploads\/integrationen_freshdesk_mood.png 640w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:10px\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><em>When you send SMS from Freshdesk, you reach your customers everywhere.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox us_custom_e47d7875 color_light controls_right\"><div class=\"w-actionbox-text\"><div class=\"w-actionbox-description\"><p>Need help installing or setting up the features?<br \/>\nHead on to our GitHub page for more information.<\/p>\n<\/div><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_5\" target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/github.com\/seven-io\/freshdesk\"><span class=\"w-btn-label\">Visit GitHub<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><!-- Row Backgrounds --><div class=\"upb_color\" data-bg-override=\"0\" data-bg-color=\"#ffffff\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.7.2\"  data-is_old_vc=\"\"  data-theme-support=\"disable\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div>\n","protected":false},"excerpt":{"rendered":"Freshdesk is a customer service solution designed to improve customer communication and, in particular, support in companies. According to its own information, Freshdesk is used by more than 50,000 companies. Freshdesk itself includes different products and pricing depends on the usage and the number of users.\u00a0 With many different products, including from the company behind...","protected":false},"author":1,"featured_media":84285,"parent":22688,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-84321","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/pages\/84321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/comments?post=84321"}],"version-history":[{"count":10,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/pages\/84321\/revisions"}],"predecessor-version":[{"id":92896,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/pages\/84321\/revisions\/92896"}],"up":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/pages\/22688"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media\/84285"}],"wp:attachment":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media?parent=84321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}