{"id":92595,"date":"2024-05-21T09:55:02","date_gmt":"2024-05-21T07:55:02","guid":{"rendered":"https:\/\/www.seven.io\/?p=92595"},"modified":"2024-05-07T13:56:32","modified_gmt":"2024-05-07T11:56:32","slug":"protect-against-sms-fraud-and-spam","status":"publish","type":"post","link":"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/","title":{"rendered":"Safety first: Our measures to protect against SMS fraud and spam"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In today&#8217;s digital era, spam, smishing and SMS fraud are unfortunately widespread and pose a serious threat to businesses and consumers. In this article, we want to be transparent about the measures we take as a company to do our part to prevent this type of fraudulent activity.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#overview_of_terms\" >Overview of terms<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#what_is_spam\" >What is spam?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#what_is_smishing\" >What is smishing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#what_is_sms_fraud\" >What is SMS fraud?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#the_dangers_of_spam_smishing_and_sms_fraud\" >The dangers of spam, smishing and SMS fraud<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#what_will_change_for_me_as_a_customer\" >What will change for me as a customer?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#verification_of_accounts\" >Verification of accounts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#what_to_do_if_sms_are_rejected\" >What to do if SMS are rejected?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#whitelisting_of_links\" >Whitelisting of links<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.seven.io\/en\/blog\/protect-against-sms-fraud-and-spam\/#our_measures_lead_to_greater_trust_on_the_part_of_end_customers\" >Our measures lead to greater trust on the part of end customers<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"overview_of_terms\"><\/span>Overview of terms<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Before we delve deeper, it&#8217;s important to clarify the basic terms that play a role in our topic. From SMS spam to SMS fraud and smishing, these terms are crucial to understanding the challenges of modern communication. So let&#8217;s briefly discuss the definitions of these terms to gain a solid understanding of the topic.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"what_is_spam\"><\/span>What is spam?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Spam is essentially unsolicited messages sent in bulk to email addresses or phone numbers. They usually contain advertisements or fraudulent content. Because recipients haven&#8217;t agreed to receive them, they&#8217;re typically unwanted. There&#8217;s a risk that spam may distribute malicious software, and many fraud attempts begin with spam messages.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"what_is_smishing\"><\/span>What is smishing?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Smishing is a version of phishing, a form of fraud in which personal and financial data is tapped. The attackers often pretend to be a reputable company, such as a bank, a shipping service provider or similar. If the attackers obtain the data, they have access to the victim&#8217;s accounts, for example, and can cause damage there. It is not uncommon for victims to be &#8220;locked out&#8221; immediately and no longer have access to their accounts.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"what_is_sms_fraud\"><\/span>What is SMS fraud?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>SMS fraud covers all fraudulent activities that are carried out via SMS. This also includes smishing. In most cases, recipients are tricked into disclosing their data or transferring money to the fraudsters.<\/p>\n<p>Two very common examples are smishing text messages in which information about an alleged order is shared (for example: &#8220;We were unable to deliver your parcel, click here to prevent it from being returned&#8221;) or in which a financial company requests action, for example because an unauthorized transaction has allegedly been carried out. Perhaps you have already received such a text message yourself.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"the_dangers_of_spam_smishing_and_sms_fraud\"><\/span>The dangers of spam, smishing and SMS fraud<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>SMS fraud and smishing can cause great damage, both financial and personal. When individuals fall victim to spam, SMS fraud or smishing, it can undermine their confidence in legitimate business practices and the protection of their personal data. This not only has an impact on individuals, but can also affect the reputation of companies that strive for honest marketing and take the protection of their customers seriously.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-content-box-container \" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:solid;border-width:5px;border-radius:10px;border-color:#52acff;padding:20px;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"     data-border_color=\"#52acff\" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">We are aware of our responsibility to contribute to the reduction of spam, fraud and phishing via SMS. That&#8217;s why we regularly improve our security measures.<\/p>\n<p style=\"text-align: center;\">In rare cases, our latest adjustments can have a direct impact on your experience with our service, which is why we would like to explain them in more detail here.<\/p>\n<\/div><\/div>\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"what_will_change_for_me_as_a_customer\"><\/span>What will change for me as a customer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You do not have to make any changes to your account yourself. Under certain circumstances, however, the changes may be noticeable in your account. Read on to find out the details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"verification_of_accounts\"><\/span>Verification of accounts<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>When you create an account, it goes through an automatic verification process. If your account has not yet been verified, it can only be used to a limited extent.<\/p>\n<p>This means that<\/p>\n<ul>\n<li><strong>SMS to high-risk countries may be rejected<\/strong><br \/>\nThere is a particularly high risk of spam and fraud for certain target countries.<\/li>\n<li><strong>Certain sender IDs can be rejected<\/strong><br \/>\nThere are sender IDs that are used particularly frequently in fraud attempts.<\/li>\n<li><strong>SMS with links can be rejected<\/strong><br \/>\nLinks are an elementary part of many phishing attempts.<\/li>\n<li><strong>Certain content can be rejected<\/strong><br \/>\nSome content is used particularly frequently in phishing attempts. In addition, certain content is prohibited in some target countries.<\/li>\n<\/ul>\n<p>These measures serve to minimize potential risks and increase the reliability of our service.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"what_to_do_if_sms_are_rejected\"><\/span>What to do if SMS are rejected?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>If you experience the above restrictions in your account, you can <a href=\"mailto:support@seven.io\">contact our support team<\/a> to find out if a failed verification is the reason. Our team will then guide you through the verification process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"whitelisting_of_links\"><\/span>Whitelisting of links<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In certain situations, your SMS may not be delivered if it contains a link. To avoid this, you can have your link whitelisted before it is sent. To do this, please send a message to <a href=\"mailto:support@seven.io\">support@seven.io<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><span class=\"ez-toc-section\" id=\"our_measures_lead_to_greater_trust_on_the_part_of_end_customers\"><\/span>Our measures lead to greater trust on the part of end customers<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The continuous improvement of our security measures is crucial to protect customers and companies from the dangers of spam, SMS fraud and smishing. By introducing measures such as account verification and link whitelisting, we aim to minimize potential risks and increase the reliability of our service.<\/p>\n<p>Although these steps are intended to combat spam and fraud, they may affect the user experience in individual cases. However, we are always available to answer questions and help you with any restrictions.<\/p>\n<p>Our aim is to make sending SMS as secure as possible so that your recipients can have confidence in the messages that they receive.<\/p>\n<p style=\"text-align: center;\">Do you have any questions or suggestions? Our <a href=\"mailto:support@seven.io\">support team<\/a> looks forward to hearing from you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator us_custom_064d3121 size_medium with_line width_default thick_1 style_solid color_text align_center with_text with_content\"><div class=\"w-separator-h\"><div class=\"w-separator-text\"><span>All the best<\/span><\/div><\/div><\/div><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"289\" height=\"38\" src=\"https:\/\/www.seven.io\/wp-content\/uploads\/2017\/07\/unterschrift-1.png\" class=\"attachment-full size-full\" alt=\"Your sms77 team\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><em>Headerbild by Jcomp via iStock, adjusted\u00a0color<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"In today&#8217;s digital era, spam, smishing and SMS fraud are unfortunately widespread and pose a serious threat to businesses and consumers. In this article, we want to be transparent about the measures we take as a company to do our part to prevent this type of fraudulent activity. Table of Contents Overview of termsWhat is...","protected":false},"author":1,"featured_media":92508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[405],"tags":[448,449,451],"class_list":["post-92595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-privacy-security-en","tag-phishing-en","tag-sms-spam-en","tag-spam-schutz-en"],"_links":{"self":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/posts\/92595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/comments?post=92595"}],"version-history":[{"count":9,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/posts\/92595\/revisions"}],"predecessor-version":[{"id":92604,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/posts\/92595\/revisions\/92604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media\/92508"}],"wp:attachment":[{"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/media?parent=92595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/categories?post=92595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.seven.io\/en\/wp-json\/wp\/v2\/tags?post=92595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}