Still relevant: SMS in internal communication of companies

What can SMS do for internal communication in organisations? Find out more in our blog post, in which we analyse the most important applications of SMS in internal communication and show why they are an effective solution. Discover how SMS can help organisations communicate quickly, efficiently and directly with their employees.

Additional channel for emergency notifications

In critical moments, fast communication is crucial for employees and companies. Using SMS for emergency notifications, alongside other channels, allows organisations to reach all employees immediately and provide clear instructions. This direct communication via SMS bridges potential delays and ensures that important information is sent and received immediately. The high open rate of SMS allows companies to make sure that all their employees are informed quickly and able to act immediately in emergency situations.

The use of SMS in internal communication can therefore play a decisive role in the safety and efficiency of companies.

Planning shifts and managing changes

In shift planning, SMS is an effective means of rapid communication. If shifts change at short notice or additional labour is required, SMS can be used to inform employees immediately. This direct communication enables companies to react flexibly and ensure that all processes run smoothly.

Employees receive immediate information about new shift schedules or additional labour requirements, making planning easier for both parties. By using SMS, companies can ensure that important information is communicated quickly and that all employees know the current status. This targeted use of SMS in internal communication helps to increase the efficiency of shift planning and ensure a smooth workflow.

Find out here how Malteser Hilfsdienst uses SMS to coordinate helpers in times of crisis.

Sending reminders

What works for medical appointments also works for other appointments: sending reminders of important appointments via text message can make a decisive difference. This is especially true for freelancers and field staff.

When important meetings, training or other events are coming up, SMS can be used to inform all employees in good time. If employees receive reminders of important appointments, they can prepare for them and ensure that they arrive on time. This targeted use of SMS in internal communication helps to increase the efficiency of work processes and ensures that all employees are well organised – even those who are not on site every day.

How can SMS be used efficiently in the internal communication of companies?

Why use SMS in internal communication?

You may be wondering why SMS is so suitable for internal communication in companies. Let’s take a brief look at why this form of messaging is so effective.

  • Fast and direct

    Unlike emails, which can sometimes take hours or even days to be answered, text messages are usually delivered and read immediately. Open rates of more than 90% in the first five minutes are not uncommon. This makes them ideal for urgent matters or situations where an immediate response is required.

  • Simple and accessible

    Every employee who has a mobile phone is able to send and receive SMS. Employees don’t need an app, specialised training or access to a specific platform, making SMS an extremely user-friendly method of communication. What’s more, it doesn’t require an internet connection – so it’s available almost anywhere.

  • Simple integration

    Modern SMS services offer the option of integration with other company applications and tools. This enables seamless communication between different platforms and facilitates the exchange of information within the company.

Conclusion – How useful are SMS in internal communication?

Overall, SMS is a valuable addition to a company’s internal communication strategy. The direct, fast and accessible nature of SMS allows companies to communicate effectively with their employees, whether in emergency situations, shift planning or reminders of important appointments. In addition, the sending of short messages is easy to integrate into various applications and is therefore particularly easy to customise to your use case.
Integrating SMS into a company’s communication strategy can increase efficiency, improve employee retention and ultimately contribute to a smooth workflow.

How do you leverage SMS in your internal communications? We’re looking forward to your comments.

All the best
Your sms77 team

Header picture by jacoblund via iStock

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