osTicket is an open source ticket system in which customer requests of all kinds can be collected and processed effectively and quickly. Automated processes help to organise support and ensure that the support team can focus on the things that really make a difference.
The basic functions of the software can be extended through the use of plug-ins, for example with our SMS plug-in. With this, you can send SMS with osTicket to keep your team up to date on the latest tickets. All you need is a short setup.